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Effective Problem Solving and decision making Skills

  • Defining problem solving and decision making

  • Steps in the problem solving process

  • Defining the problem

- Selecting the right problems to define

- Distinguishing between symptoms & causes of problems

- Options for problem solving and decision making

- Deciding how to decide

  • Create alternative solutions

  • Brainstorming

  • Nominal Grouping

  • Skill practice: case study

  • Evaluating alternatives and selecting the best one

- Two categories of criteria: limits & desirables

- Comparing alternatives

- Making an optimal decision

  • Implement the solution and follow up

- Implementation strategy

- Skill practice

  • Generating creative options/solutions

- Ideas storming

- Techniques to release creativity

- Techniques to generate unusual ideas

- Working in a team or as individual

  • Evaluating options

  • Implementation

Today we are required to make decisions and solve problems quickly. The rapidly changing internal and external situation is constantly creating new success criteria, constraints and options. We can no longer rely on ‘gut instinct’ and precedent for creative and effective solutions and ideas. As more people become involved in decision-making and problem-solving, we must be able to work with them to formulate creative decisions which are owned by those who must make it work. A poor approach to decision-making and problem-solving is an underlying cause of stress to the individual and those affected. Decision-making is a key skill that affects the success of the individual in his/her career and a wide range of tasks.


This highly interactive and stimulating course gives participants the essential skills and techniques they require to make major or ad-hoc decisions and solve problems creatively.


Areas Coverred

Who should attend

You May Also be


Anyone involved in decision making including management decisions, project decisions, customer decisions or changes.

•  Understanding what is meant by 'HR business partnering' and its impact on your day-to-day work.

•  Improved knowledge, skills and attitude.

•  Increased productivity.

•  Understanding how to integrate your functional HR strategy into that of your organisation.

•  Supporting business goals.

•  Understanding the requirements of an HR Business Partner.

•  Adapting key competencies for a successful transition from operational to strategic HR.

•  Overcoming resistance.

•  Practical skills and confidence in using processes that can be carried back to the workplace.

Learning Objectives


  • better decisions through critical thinking and creative problem solving

  • Adapt to different thinking styles in group and team environments

  • Recognise and remove barriers to individual and group creativity to foster an innovative work environment

  • Systematically analyse a target problem

  • Present your ideas clearly and concisely for maximum shareholder buy in

  • Transform your creativity into practical business solutions

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Problem Solving Skills

2 days

presentation skills