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Effective Problem Solving and Decision Making Skills



Today we are required to make decisions and solve problems quickly. The rapidly changing internal and external situation is constantly creating new success criteria, constraints and options. We can no longer rely on ‘gut instinct’ and precedent for creative and effective solutions and ideas. As more people become involved in decision-making and problem-solving, we must be able to work with them to formulate creative decisions which are owned by those who must make it work. A poor approach to decision-making and problem-solving is an underlying cause of stress to the individual and those affected. Decision-making is a key skill that affects the success of the individual in his/her career and a wide range of tasks.


This highly interactive and stimulating course gives participants the essential skills and techniques they require to make major or ad-hoc decisions and solve problems creatively.




2 days


Learning Objectives


better decisions through critical thinking and creative problem solving

Adapt to different thinking styles in group and team environments

Recognise and remove barriers to individual and group creativity to foster an innovative work environment

Systematically analyse a target problem

Present your ideas clearly and concisely for maximum shareholder buy in

Transform your creativity into practical business solutions


Areas Covered


  • Defining problem solving and decision making

  • Steps in the problem solving process

  • Defining the problem

- Selecting the right problems to define

- Distinguishing between symptoms & causes of problems

- Options for problem solving and decision making

- Deciding how to decide

  • Create alternative solutions

  • Brainstorming

  • Nominal Grouping

  • Skill practice: case study

  • Evaluating alternatives and selecting the best one

- Two categories of criteria: limits & desirables

- Comparing alternatives

- Making an optimal decision

  • Implement the solution and follow up

- Implementation strategy

- Skill practice

  • Generating creative options/solutions

- Ideas storming

- Techniques to release creativity

- Techniques to generate unusual ideas

- Working in a team or as individual

  • Evaluating options

  • Implementation




•  Understanding what is meant by 'HR business partnering' and its impact on your day-to-day work.

•  Improved knowledge, skills and attitude.

•  Increased productivity.

•  Understanding how to integrate your functional HR strategy into that of your organisation.

•  Supporting business goals.

•  Understanding the requirements of an HR Business Partner.

•  Adapting key competencies for a successful transition from operational to strategic HR.

•  Overcoming resistance.

•  Practical skills and confidence in using processes that can be carried back to the workplace.


Who should attend


Anyone involved in decision making including management decisions, project decisions, customer decisions or changes.

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