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Effective Coaching and Mentoring Skills


3 Days


Coaching and mentoring are powerful processes that help individuals and organisations to maximise their potential. Organisations that use coaching and mentoring as tools to drive development and change show increased employee performance, motivation and productivity, extensive research reveals. To succeed, however, the coaching and mentoring initiative has to be well supported by the underlying organisational culture. Businesses that create a 'coaching culture' demonstrate that they value their people – and their people’s development within the organisation. Many also do not understand the difference between coaching and mentoring.


With first-class tuition from an expert facilitator and an accredited, qualified executive coach, this three-day course will provide delegates with the skills and knowledge to cultivate and promote an environment that delivers increased business performance – and the edge you need to stay ahead of your competition.


By the end of the course delegates will be able to:

  • State the difference between coaching and mentoring;

  • Understand how coaching and mentoring works and when it is appropriate to use;

  • Understand the role of the coach and a mentor as a developer of others;

  • Describe the skills of an effective coach /mentor and how to avoid typical pitfalls;

  • Create a culture that supports coaching and mentoring;

  • Use reliable models to plan and carry out coaching and mentoring;

  • Inspire your mentee by agreeing motivational outcomes;

  • Learn how to assess your effectiveness as a mentor /coach.


  • Learn about coaching and mentoring as powerful development tools;

  • Understand the role and responsibilities of an effective coach and mentor;

  • Explore different coaching and/or mentoring models;

  • Put your skills into practice - carry out supervised coaching and/or mentoring;

  • Implement coaching and mentoring in your organisation;

  • Create a coaching and mentoring culture in your organisation.

Areas Covered

Day 1

  • Discussion - What is Coaching?

  • What are the Benefits of Coaching?

  • Ethics in Coaching

  • Key Principles of Coaching

  • Who should you Coach?

  • Characteristics and Skills of an Effective Coach

  • What are the Characteristics of a Good Coach?

  • Developing Key Coaching Skills

  • The Coaching Process

  • Barriers of Coaching


Day 2

  • The Coaching Model

  • Putting Coaching Skills into Practice

  • Elements of a Good Coaching Session

  • Versatility Chart

  • Building Influence

  • What’s your influencing style?

  • Case Study - Building a Coaching Culture at Nokia

  • Coaching in Practice


Day 3

  • Creating Coaching Opportunities

  • Mentoring and Its Benefits

  • The Benefits of Mentoring

  • Mentoring Styles and Approaches

  • What’s Your Mentoring Style?

  • Mentoring Skills and Attributes

  • What Kind of Mentor Are You?

  • Your Role as a Mentor

  • Do You Have What it Takes to Be a Mentor?

  • Implementing a Mentoring Programme

  • Mentoring Scenarios

  • Action Planning and Course Assessment

Who Should Attend

This course is suitable for those setting up or delivering an existing scheme. It is also recommended for individuals taking on a mentoring / coaching role for the first time or developing existing skills. The course would particularly benefit managers who wish to engage and inspire people in other teams and areas of the business in terms of tackling challenges, building skills and supporting their long term career aspirations.

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