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Effective Communications Skills


2 Days


Communication is best judged by the effect it has on others, the impact it generates and the results it achieves. This highly practical course focuses on all of these critical elements, allowing delegates to leave the course with a clear plan of how to improve their communication skills, enabling them to achieve the right results.


This challenging, practical and insightful course explores the techniques required for delegates to achieve positive results through their interaction with others. Delegates will leave the course with a personal action plan identifying the key changes to make and skills to practise to build their self-confidence and improve communication techniques. Delegates will also take away tips, techniques and templates to support them in implementing their communication skills back in the workplace. 


  • Learn about preferred communication skills and behaviours

  • Discover key components of successful communication

  • Build and maintain internal and external relationship

  • Learn about the motives behind people’s communication behaviours

  • Assertive and non-assertive communication styles

  • Gain ability to choose from a range of communication skills and behaviours to tackle workplace issues


  • You will feel more confident to express your ideas and opinions.

  • You will get the best possible results from interviews and important meetings of all kinds.

  • You will avoid all the perils and costs of badly worded messages and misunderstandings.

  • You will feel happier to handle situations where you need to criticise other people.

Areas Covered

Day 1


Building a Foundation

  • Adopting simple, concise and direct language

  • Identifying basic communication principles

  • Applying a communication process model


Setting Clear Goals for Your Communication

  • Determining outcomes and results

  • Initiating communications


Avoiding Communication Breakdowns

  • Creating value in your conversations

  • Taking personal responsibility


Translating across Communication Styles

  • Identifying the four communication styles

  • Bridging communication styles

Day 2


Listening for Improved Understanding

  • Tools for active listening

  • Interpreting non-verbal cues


Achieving Genuine Communication

  • Creating openness

  • A three-dimensional model of behaviour

  • Matching your body language to your message


Cross-Cultural Communication

  • Navigating beyond cultural boundaries

  • Working with filters and assumptions


Working Constructively with Emotions

  • Dealing with anger

  • Managing emotionally charged situations

Who Should Attend

  • This workshop will be valuable to a wide audience.

  • Staff wanting to improve their skills and abilities.

  • Managers who need the space to develop or improve new or existing skills.

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