Hotel Management Night Auditing Training

Duration

2 Days 

Overview

This 2 days course provides delegates with an understanding of the Hotel Management Night Time Auditing processes and procedures together with the skills necessary to perform an audit. Delegates will learn the basics of financial accounting and improve their customer service skills necessary to become a successful auditor. This is a highly practical course with plenty of exercises to allow delegates to apply their learning to a ‘real life’ setting at their hotel. It is suitable for those without any prior auditing experience.

Objectives

  • Learn about the processes involved in a night time hotel audit

  • Learn to audit internal processes for effectiveness and efficiency

  • Understand the basic accounting functions

  • Enhance your communication skills

  • Develop problem solving skills

  • Learn how to resolve complaints effectively

  • Write audit reports and lead on corrective action

  • Gain confidence and recognition in your role as an auditor

Areas Covered

  • What is Hotel Auditing

  • Key Skills of an Auditor

  • Accounting Function

  • Managing Guests Accounts

  • Accounting Basics

  • Understanding Balance Sheets

  • Understanding Cash Flow Statements

  • Writing Auditing Reports

  • Practical Auditing Exercises

  • Front Desk Function

  • Communicating with Guests

  • Answering enquiries/telephone and email etiquette

  • Making reservations

Who Should Attend

Anyone who has responsibility for or who undertakes internal auditing of a hotel.