top of page

Key Management Skills for Supervisors and Managers


2 Days


Supervisors and managers provide the link to delivering and communicating the organisational strategy and objectives to the team. The management and leadership skills of supervisors have a profound influence on the motivation and commitment of the team which in turn affects the results and objectives the team achieves.


This course covers the essential skills and personal qualities that will produce highly effective supervisors and managers. By completing pre-course work we will link the course material to the real life work experiences of the delegates. As a new leader you will return to work feeling motivated and confident you can make a positive impact in your role. You will also leave with a personal post-course action plan to implement. A variety of methods are used on the course including presentation, case studies, individual/group discussions and practical exercises.


  • Understand the role of the supervisor/team leader/junior manager

  • Develop key people management skills to ensure success in your supervisory role

  • Enhance the effectiveness/performance of your team and the achievement of objectives and results.

  • Develop work planning and delegation skills to implement with your team

  • Learn how to inspire and motivate your team to perform to their best potentia

  • Learn how to agree and set goals with your team

  • Develop a management style that will facilitate team performance


This workshop will help you to develop a management style and operate up to date techniques to face the day to day challenges of supervising a team.

Areas Covered

  • The Role of a Supervisor  

  • What are the Qualities

  • Secrets of Work Planning  

  • Defining Objectives 

  • Work Planning Techniques  

  • Delegation Skills 

  • Barriers to Delegation

  • The Process of Delegation

  • Motivating Your Team

  • Abraham Maslow: Hierarchy of Needs Theory 

  • Frederick Herzberg: Motivation-Hygiene Theory  

  • Agreeing and Setting Goals  

  • Management By Objectives 

  • Improving Team Working

  • Effective Leadership: Mastering the Essentials  

  • Leaders vs. Managers 

  • Building Trust 

  • Becoming Self Aware 

Who Should Attend

This course is suitable for supervisors, team and section leaders, and junior managers who are new to their role or who have had no previous training in the basics of people management. Supervisors with more experience may prefer our Leadership and Management Development Masterclass.

bottom of page