People often think of typical movie scene where high-powered deals are hammered out: a powerful business man taking down the opposition, a salary increase for steel worker when they hear the word “negotiations”. The atmosphere is tense, the players are tough, and the stakes are high. In reality we all are negotiators. Successful negotiating calls for the same sort of communication skills that are needed in any personal interaction. We have to negotiate every day with family, friends, colleagues, or clients.

 

This programme will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.